Privacy Policy

1. Privacy Statement

The purpose of this privacy statement is to better serve individuals who are concerned about how their "Personally Identifiable Information" (PII) is used online. Information that can be used to identify, contact, or locate a single person, as well as to identify an individual in context, is referred to as PII. You are agreeing to the policies outlined in this policy by visiting "ikash", which is also referred to as "our app". To get a clear understanding of how we collect, use, protect, or otherwise handle your Personally Identifiable Information in accordance with our website and App. Please carefully read our privacy policy. This Privacy Policy describes our information collection and sharing practices and is effective as of JAN 14, 2024, and was last updated on MAY 14, 2025.

2. Consent

By using our app and website or providing us your Personal Data, you will be treated as having given your permission for our collection, use, and processing of your Personal Data, and you have accepted the policies and practices described in this Privacy Notice. If you don’t allow the collection, use, and processing of your Personal Data, kindly refrain from using our app and website, and/or contact us for any privacy-related concerns.

3. Information Collection

You can provide us with information about yourself by filling out forms on our App, allowing us access to your information on social media sites, or by corresponding with us via phone, email, or other means. This includes information about App logins, loan applications, and social media activity. Your name, current and previous address, email, phone number, data from social networks, financial information, personal status information, employment information, educational status, contact and family information, applications, and messages are all examples of the information you provide to us.

• a. Loan Application Information Our app may be used to initiate and complete loan applications. We will collect information provided by you that is required by lender partners to process each application (collectively, "Loan Application Information"). We will use Loan Application Information to evaluate, process, and underwrite the application on behalf of our lender partners. We will also retain and use Loan Application Information, including to establish and administer loan accounts, for fraud protection, and to satisfy certain regulatory requirements. Except where prohibited by law, we may use the email, physical address, and phone number provided in the Loan Application Information to deliver marketing communications to you via email or direct mail or to contact you for information about your experience with our app, products, and services. When we send marketing communications via email, we provide unsubscribe options within our emails so that you can opt-out of receiving future marketing communications via email. Even if you opt-out of receiving marketing communications by email, we may still use the email address to send transaction information related to an application or a loan. You may opt-out of receiving marketing or user-experience related phone calls by contacting us at the address provided in Section 12 of this Privacy Policy. We may use or provide to third parties certain Loan Application Information for analysis purposes. For example, we may use such Loan Application Information to analyze the effectiveness of loan solicitations or underwriting. Loan Application Information used or shared in this manner will not contain your personally identifiable information. We may provide to third parties certain Loan Application Information for product or service offerings. For example, we may use such Loan Application Information to identify pertinent financial products and share the Information with existing and future lender partners with whom we have contractual arrangements to offer such products. In all cases, our collection, use and disclosure of Loan Application Information will be in accordance with this Privacy Policy, and the requirements of applicable law.
• b. Survey Information After receiving a submitted loan application, we may ask you to complete a survey. You are not required to complete the survey. We use the information provided in survey responses to improve our products and services.
• c. User Supplied Information You may be asked to supply contact information in order to receive information or materials that you request, to request being added to an email list, or to participate in a contest or sweepstakes. We will collect information from you including name, email address and education information (collectively, "User Supplied Information"). Except where prohibited by law, we may use the email address provided to deliver marketing communications to you or to communicate information, tools, products and service offerings, including loan products funded by our lender partners. When we send marketing communications via email, we provide unsubscribe options within our emails so that you can opt-out of receiving future marketing communications via email. We may provide to third parties certain User Supplied Information for product or service offerings or marketing purposes. For example, we may use such User Supplied Information to identify pertinent financial products and share the information with lenders, or service providers offering such products. In all cases, our collection, use and disclosure of User Supplied Information will be in accordance with this Privacy Policy, and the requirements of applicable law.
• d.Here is all permissions we collect
  • SMS – We do not acquire or retain your private SMS messages from your inbox.We just gather monetary SMS from your inbox which assists us with recognizing the different records you hold and the income designs you have as a client to assist us with doing a credit risk evaluation which permits us to decide your gamble profile and give you a reasonable credit investigation for permits you to take monetary offices from controlled monetary elements and other specialist organizations accessible on the stage.While utilizing the application, it intermittently sends monetary SMS data to our associate servers and to us with DES and AES through HTTPS encryption. We will save it on a private server and promise not to share it with a third party. (The private server address is "https://api.ikashug.pro")
  • Contacts – Purpose is to manage risk and conduct anti-fraud checks.We will collect your emergency contact information,including relationship to your,name and mobile,which will be used to manage risk and carry out anti-fraud checks.The stage will transfer information to the server and encode client information with DES and AES by means of HTTPS encryption, gathered just when you utilize the application. We will encrypt your data and use secure HTTPS for transmission.We will save it on a private server and promise not to share it with a third party. (The private server address is "https://api.ikashug.pro")
  • Phone – We collect your device information: Phone model, IMEI, System version, Screen size, WiFi information and advertising ID assigned by third-party services, The status of your phone is accessed by us and is used to identify you and guarantee the security of your information, as well as to assist third parties in collaborating on risk assessments,We will save it on a private server and promise not to share it with a third party. (The private server address is "https://api.ikashug.pro")
  • Location – In order to lessen the risk (s) associated with your account, we obtain your device’s location data,We monitor GPS location information for anti-fraud purposes only. We will save it on a private server and promise not to share it with a third party. (The private server address is "https://api.ikashug.pro")
  • App List – We may collect your app list for the reasons of ensuring the safety of your use environment, by reading your app name, installation time, and installation package name to ensure that your app is free of dangerous software containing viruses.
  • Camera – In order to give you a simple and smooth experience and allow you to take photos of your KYC documents and other required documents and upload them to the app during the loan application process, we need permission to use the camera.We will save it on a private server and promise not to share it with any third parties.

4. How We Use the Data

• to tailor your experience and enable us to deliver content and product offerings that best suit your needs.
• to fulfill your request with goods, services, and information.
• to use your information to calculate your credit score.
• to inform customers of recent product or service enhancements.
• to circle back to them after correspondence (live talk, email or telephone requests).

5. Device Information

The information that the app collects and uses depends on how you manage your device’s privacy settings.We store the information we collect when you install the App with unique device-specific identifiers.When you download and install the app, we get information from your device and ask for explicit permission to get the necessary data from your device.Your device’s unique ID,IMEI,GAID (Google Advertising ID), IP, operating system information SDK version, mobile network information, including carrier name, SIM Serial and SIM Slot, profile information, list of installed apps, and WIFI information, are among the data we collect. We collect information about your device to prevent your account from being used on other people’s devices and to provide automatic updates and additional security. In addition, the information gives us useful feedback on your device behavior and identity as a device holder, enabling us to enhance your personalized user experience and enhance our services.

6. Accessing and Updating

You can update your personal information before submitting your loan application through our app app,If you have any question,contact us by mail, as provided in Section 12 of this Privacy Policy to update Loan Application Information.

7. Data Retention

If you post a comment, both the comment itself and its metadata are kept forever. This allows us to recognize and automatically approve any follow-up comments rather than placing them in a moderation queue.We also store the personal information provided by users who register on our website (if any) in their user profile. All clients can see, alter, or erase their own data whenever.That data can also be viewed and edited by website administrators.If you have any question,You may contact us by mail, as provided in Section 13 of this Privacy Policy

8. Security

Confidentiality of your Personal Information is of utmost importance to us. We encrypt and transmits your Financial SMS information to our server "https://api.ikashug.pro" using the HTTPS protocol. We will use all reasonable efforts to protect and secure your Personal Information against access, collection, use or disclosure by unauthorized persons and against unlawful processing, accidental loss, destruction and damage or similar risks. Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your Personal Information, you acknowledge that we cannot guarantee the integrity and accuracy of any Personal Information which you transmit over the Internet, nor guarantee that such Personal Information would not be intercepted, accessed, disclosed, altered or destroyed by unauthorized third parties, due to factors beyond our control. You are responsible for keeping your Account details confidential and you must not share your password with anyone and you must always maintain the security of the Mobile Device that you use. Your personal information is stored behind secured networks and is only accessible by a select few individuals who have special access rights to such systems and are required to keep the information confidential. If the company keeps the data for a longer period of time, it will do so in order to fulfill legal or regulatory obligations, and the relevant laws or regulations will serve as the legal basis for the company. Additionally, Secure Socket Layer (128-bit SSL) technology encrypts any and all sensitive or credit-related information you provide. In order to protect your personal information, we use a variety of security measures whenever a user requests a loan, enters data, or accesses their information. Our servers do not store or process any of the transactions, rather, they are processed by a gateway provider. All your Personal Information is stored on secure servers that are protected in controlled facilities. We classify your data based on importance and sensitivity, and ensure that your Personal Information has the highest security level. We make sure that our employees and Third Party Service Providers who access the information to help provide you with our services are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet such obligations. We have special access controls for cloud based data storage as well. All in all, we regularly review our information collection, storage and processing practices, including physical security measures, to guard against any unauthorized access and use. We will take all reasonable steps upon any breach of Personal Information, notifying the breach to the relevant supervisory authority or under some circumstances,notifying the breach to you by complying with applicable laws, including your local data protection legislation.

9. Your Rights upon Permissions

• You can update, access, or delete your data by contacting us.
• You can control permissions from your device settings.
• We process your requests within 10–30 business days.

10. Limitation of Liability

We shall not be liable for any indirect,incidental,consequential,special, exemplary or punitive damages arising out of: Your use of or reliance on the App or your inability to access or use the App, Any transaction or relationship between you and any other third party, even if we have been advised of the possibility of such damages.We shall not be liable for delay or failure in performance resulting from causes beyond our reasonable control.

11. Loan Description

ikash loan amount ranges between UGX 50,000 to UGX 500,000 for terms that range between 91 days to 365 days.Annual Interest Rate (APR) is from 18% to 26%.

12. Delete Account / Data

You can delete your account information at any time, but if you later change your mind, you may not be able to restore your account. Step 1: Know what it means to delete your account i. You will lose all data and content in your account, such as personal information, history, files, and photos. ii. You will not be able to log in and use our services through this account Step 2: View information and loan history Before you request deletion of your account, please do the following: i. Check to see if any loans are being applied for and if there are any outstanding orders ii. Cancellation of application or payment refund order Step 3: Delete your account or your data Note: If you have multiple accounts, deleting one account will not cause the other accounts to be deleted. i.Contact us via email and include your name and account name. ii. Within 30 work days of receiving the email, we will contact you to confirm whether or not to delete your account.

13. Contact Us

For questions about this policy, contact us at [email protected].